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Case Study

Engineer to Order – How our solution helped a global market leader connect headquarters, subsidiaries and partners on a single network

Engineering, Procurement and Construction
ERP For Construction Industry

About Customer

  • 15,000 employees worldwide
  • Listed on NASDAQ OMX Exchange Copenhagen
  • 46% of its business revenue comes from cement and 54% from minerals
  • Presence in more than 50 countries
  • Over US$3.15bn in revenue

Business Challenges

As our customer increasingly expands their reach and presence around the world, they recognized that their existing fragmented ERP systems were not built to serve the needs of specific regions or countries.

When a local office manages its accounting data as a siloed financial system, reports must be manually reconciled and rolled up into a  global view. This was time-consuming, risk-prone, and a complex  process -particularly when reports originate from locations with widely different tax and legal frameworks.

Taxation, reporting, and other financial regulatory requirements are in a constant state of flux, and small changes in one location resulted in unforeseen impacts on business conducted with partners and customers in other locations. Keeping up with and making the quick adjustments necessary to continue operating according to local accounting and legal standards can be challenging.

A standardised ERP solution can give them a more accurate and consistent
understanding of their business at any given time anywhere in the world.
A standardised ERP solution is also less costly to support and maintain, and can help the
business identify specific actions they can take to improve operational performance
across the enterprise.

Our Solution

RheinBrücke’s core strength is its unique model accomplished by offering a strong local presence. We also offer a cost advantage associated with leveraging the right shore global team which leverages our Product CoE’s in collaboration with Epicor Professional Services.

We have created a Global Rollout Template that helps our customer extend the ERP solution to multiple geographic sites, across companies and industries. The first site was established as the pilot, where RIC fine-tuned and standardized processes and products, creating a global template that could then be adopted by the numerous organizations and sites in the group.

Over the last 2+ years, we have rolled out the ERP template to 6 countries. We are about to start implementation in 2 more countries.

Business Benefits

  • Successfully improved financial performance with tighter internal controls & insights
  • Connected
    headquarters, subsidiaries & partners in a single network
  • Achieved operational excellence with streamlined logistics & manufacturing

Implementation and Support

To support our customer’s presence across several verticals, we at RheinBrücke are supporting the company with ERP implementation, support and rollout services to automate all core functions and to provide an inbuilt quality control solution at each stage of the process.

Apart from the above Implementation support services, we also provide our customer with our ITIL based support and maintenance services. ITIL based support process provides advice on implemented products, diagnosis assistance for issues, delivery of workarounds, fixes, patches and service packs, training updates on products and technical skills and also a support portal accessible via phone, email or online for any form of issue management

Customer Speak

FLSmidth is the leading supplier of engineering, procurement & construction equipment and service solutions to customers in mining and cement industries across the world.

Mads Madsbjerg Hansen,
SVP and CIO, FLSmidth A/S

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